PIH Health Awarded NRC Health Consumer Loyalty Award

Whittier, Calif. (September 9, 2026) – PIH Health Whittier Hospital has been awarded the 2026 NRC Health Consumer Loyalty Award which recognizes the top 10 NRC Health partner hospitals that have earned both a strong brand reputation and high patient willingness-to-recommend scores. This honor celebrates organizations that consistently meet or exceed both patient and consumer expectations.
 
The Consumer Loyalty Award recognizes the top 10 “Gold Standard” NRC Health partner hospitals, which have strong brand image and reputation and high Centers for Medicare and Medicaid Services (CMS) “Would Recommend” scores. Top 10 hospitals meet patients' expectations through positive experiences. To qualify for consideration, organizations must receive at least 150 Top-of-Mind mentions in NRC Health’s national Market Insights study between April 1, 2025, and March 31, 2026, and have publicly reported CMS Would Recommend scores based on patients discharged from April 2025 and March 2026.
 
"NRC Health's awards recognize organizations that consistently deliver experiences that earn trust, strengthen loyalty, and improve healthcare for the people they serve,” said Trent Green, Chief Executive Officer for NRC Health. “This recognition reflects a sustained commitment to listening, learning, and acting on what matters most to patients, consumers, families, and care teams. We are honored to celebrate organizations that turn insight into action and set a powerful example for healthcare organizations nationwide."
 
“We are delighted to receive this NRC Health award recognition,” said James R. West, PIH Health President and Chief Executive Officer. “This award reflects the efforts of our entire organization, which is dedicated and committed to providing outstanding care and service to our patients and their family members. PIH Health has always focused on putting our patients first, and in doing so, we have been making positive impacts on our community for generations. With this recognition and our continued efforts, we are well positioned to continue caring for patients and their family members well into the future.”