PIH HEALTH

Recruitment and Engagement Coordinator

HOME INSTEAD SENIOR CARE
Job Description
RTLK, Inc. dba Home Instead Senior Care
 
Objective:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM including screening, hiring and training a staff of CAREGivers in order to provide the highest quality service to clients. The Coordinator should keep CAREGivers engaged in their role so as to increase job satisfaction and minimize turnover.
 
Primary Responsibilities:                                                                             
  • Reflect the core values of RTLK, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.  
  • Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form, and all other employment-related documents.
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and comply with State licensure and Registry requirements. 
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
  • Monitor, mediate and log all client and CAREGiver activity utilizing the software system.
  • Evaluate and update all orientation and training materials as needed
  • Plan and successfully execute all CAREGiver meetings
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Adhere to all company policies, procedures, and business ethics codes and ensures that they are communicated and implemented within the team.
 
Secondary Responsibilities
  • Conduct client/CAREGiver introductions as needed
  • Perform any and all other functions deemed necessary
 
Critical Numbers:
  • Maintain no more than X% in CAREGiver turnover
  • Maintain at least X numbers of CAREGiver Applicants each month
  • Conduct X interviews each month
  • Hire X CAREGivers each month
  • Achieve X PEAQ® CAREGiver satisfaction scores
  • Maintain compliance with Home Instead Senior Care Training Standards
 
Education/Experience Requirements:
  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license
 
Supervisory Responsibilities:
  • This position will be responsible for overseeing all of the functions performed by the CAREGiver staff
 
Knowledge, Skills, and Abilities:
  • Must understand and uphold the policies and procedures established by RTLK, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent communication skills and the ability to listen effectively
  • Must be able to work independently, maintain confidentiality and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must be able to sit at a desk and listen effectively on the phone for long periods of time
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills
 
Your employer is RTLK, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Apply here.
Contact Information